COVID-19 FAQs | Spring 2020

No. Many of our residents are international students, Guardian Scholars, students in our Gator Crisis Housing, students who are employed in San Francisco, or students who may not have the resources to temporarily leave on-campus housing.  Housing needs to remain open for these residents.

With the state under stay-at-home orders from the Governor and instruction moved to virtual and remote modalities for the rest of the semester, students who are not identified in one of the prioritized categories (outlined below) need to make plans to leave campus as soon as possible.

Students Who Can Remain In Housing:

  • International students who cannot return home
  • Students who have known severe health or safety risks
  • Students who would otherwise be homeless
  • Limited residential student staff who do not meet the previous criteria

Before departing campus, please return keys by completing the Express Checkout Form and sealing your keys in the envelope.  These forms are located at either the Towers Community Desk (796 Font Boulevard for Mary Park/Ward, Towers, Village, and UPS residents) or University Park North Highrise Desk (295 Buckingham Way) for University Park North Gardens and Highrise residents).

You may return to campus to pack up any remaining belongings* when it is deemed safe and appropriate by the University (Dates pending retraction of Stay-at-Home Order) or to retrieve essential property (medication, essential supplies required for remote learning, personal identification documents such as passport or driver’s license).

If you return to campus to pick up essential property, we urge you to continue the practice of social distancing in response to the COVID-19 situation. Keep your distance from other residents in the community and minimize the amount of people you come into contact with.

*Mutual aid assistance: City, County and State officials have been working with campuses throughout California in preparation for the impacts of COVID-19 to the State’s population. Local government entities may need to use various campus facilities including housing. Should this occur, the University or local government will pack and store your personal property remaining in the building for future retrieval. We will continue to keep you posted on this matter.

If you are not currently in possession of your keys, you may find them located at either the Towers Community Desk (796 Font Boulevard for Mary Park/Ward, Towers, Village, and UPS residents) or University Park North Highrise Desk (295 Buckingham Way for University Park North Gardens and Highrise residents).

Please fill out the COVID-19 Check-Out Form [PDF] and mail it along with your keys to:

SF State Housing
c/o Robert Haney
800 Font Blvd.
San Francisco, CA 94132

Download Acrobat Reader to view PDF files.

Housing and Residential Life staff have developed a plan for account adjustments or refunds for housing and dining to students who have left housing or are in the process of moving out.

The Statement of Move-out and Cancellation form is due by March 31, 2020 if you have moved-out or are intending on moving out. If you do not submit your Statement of Move-out and Cancellation form by April 6, 2020, we will assume that you are intending to remain on campus through the rest of the License Agreement period and no adjustments or refunds will be made. Refer to the Housing Fees Adjustments/Refund Notice [PDF] for details. 

Download Acrobat Reader to view PDF files.

Any resident that has purchased a Spring 2020 Housing parking permit will also receive a proration to their parking charges. You will need to return your parking permit to the Student Housing Office exterior payment drop box in order to receive a partial parking permit refund. If you have a parking permit and have already left campus for good, you can mail the permit back to:

SF State Housing
800 Font Blvd.
San Francisco, CA 94132

Yes. Your account will be adjusted and prorated according to the date that you moved out and returned your keys to ResLife. Any Financial Aid payment credit that remains on your account as a result of these charge adjustments will be refunded directly to you or applied to any other outstanding university charge.


Facilities Services has enhanced their cleaning protocol for high touch areas within the housing community (all common areas, lobbies, and common restrooms). 3 times a day, 7 days a week, housekeeping will wipe down all high touch areas with a disinfectant cleaner specifically formulated to clean viruses and bacteria. Additionally, special disinfecting sprayers (that kill 99% of bacteria and viruses) have been purchased and will be used when they arrive at the end of March to disinfect restrooms more effectively.

Yes, City Eats will be open daily from March 23 to May 22, 2020 with the following schedule.

Brunch | 10 AM to 1 PM
Dinner | 5 PM to 7 PM

Yes. Business operations for the University will continue as normal. Maintenance and custodial staff will continue to be available to respond to your service requests as needed. 

No. We are suspending guest privileges at this time in support of physical distancing requirements by the San Francisco Department of Public Health. Residents are encouraged to minimize socializing or to convene in locations where there is enough space to ensure the proper distancing recommended by public health officials.