Facilities Services
Manzanita Square📧 Email | ManzanitaSquare@AmericanCampus.com |
All Other Communities📧 Email | housingfacilities@sfsu.edu |
For afterhours emergencies involving life safety or property damage, please contact the University Police Department at (415) 338-7200.
The University is respectful of your privacy and will limit entering your apartment or room to the following occasions:
- Your request or agreement
- Emergencies
- Health and safety inspections
- Management of applicable rules and regulations
- Inspection and cleaning when you or your roommate moves out
- Any lawful purpose
Tips to help keep your living space free of pests:
- Store food properly and do not leave food out overnight.
- Rinse food from cans before placing them in your recycle bin.
- Don’t leave damp clothing or towels out.
- Keep your room and apartment clean.
Laundry Services
For all communities except Manzanita Square.
Machine Concerns (offline machines, pay rate concerns, refund requests, etc.)
Laundry Room Cleanliness Concerns
PLEASE NOTE: We highly recommend that residents have renters insurance to help repair or replace personal items that are damaged or lost. If you believe SFSU was in some way negligent, you may file a claim at erm.sfsu.edu/how-to-file-a-claim.
Laundry Room Protocol
KEEP THINGS CLEAN
Keep the laundry rooms clean by properly disposing of detergent containers, dryer sheets, lint or other garbage, and by cleaning up any messes or spills.
RETRIEVE YOUR ITEMS
Retrieve your items promptly from the laundry machines. SF State is not responsible for any lost or stolen items.
BE CONSIDERATE
Be considerate of other community members and share the laundry machines. Avoid monopolizing several machines at the same time.
Mail & Package Services
Residential Life provides mail and package distribution services for each residential community. For information on how your package and letter mail should be addressed as well as where to pick up your mail, visit the Residential Life website.
Residential community desks do not offer outgoing mail services and are unable to hold packages. Outgoing mail and packages will need to be sent by the Post Office or other package delivery service.
Post Office | 1543 Sloat Blvd.
FedEx Office | 1597 Sloat Blvd.
UPS | 1559 Sloat Blvd., Ste. B
University Housing is unable to forward mail, so be sure to change your address directly with the Post Office and all agencies that you receive mail from. You should also be sure to update your address with the University so that university related mail reaches you.
Lost Keys & Lockout Services
If you lose your key(s), visit your community front desk to request a lock change. This is a mandatory action that will ensure the security of our community.
| LOCK CHANGE FEE | $50 | ADDITIONAL KEY | $5-50 |
PLEASE NOTE:
- Fees are determined on a case-by-case basis and key cost varies by type.
- It is a violation of your License Agreement to duplicate and/or distribute your keys to others.
If you lock yourself out of your apartment you may check out a temporary key from your community front desk for up to 30 minutes. Proof of identity will be required before you will be provided access to your space.
LOCKOUT ASSISTANCE FEE | $25
Things to Know
- If the temporary key is not returned to the desk within this timeframe, an automatic lock change may be initiated for security purposes and you will be charged a lock change fee.
- When locked out, you will be assisted within a timeframe that is reasonably possible, but you may need to wait for available staff.
- Residents are provided TWO [2] courtesy lockout per academic year. Residents who request an excessive number of temporary keys may be required to verify possession of keys and meet with ResLife staff due to the increased security risk.
- Fees are determined on a case-by-case basis.