Move-out Information

Students in dorm room



Your Housing License Agreement is for the entire academic year. If you intend to vacate your unit before the end of the academic year, you will need to meet one of the following criteria in order to request early cancellation. For further information, please consult your Student Housing License Agreement Terms and Conditions.

Criteria for Early Cancellation of Your License Agreement *

  • End of Student status
  • Marriage or Domestic Partnership
  • Hardship or extraordinary circumstances

*Physical documentation required.

How to Request to Cancel Your License Agreement Early

Complete the Intent to Vacate (ITV) form on the housing portal 30-days prior to the date you intend to move out according to the following instructions:

  • Log in to the housing portal.
  • Select the 'Intent to Vacate' link at the top of the page.
  • On the 'Booking Selector' page, select your room assignment and then press 'Save & Continue'.
  • On the 'Welcome' page press 'Save & Continue', no information is needed on this page.
  • On the 'Intent to Vacate Information' page select the desired Move-Out date and enter a detailed explanation for the desire to vacate.
  • Enter your SFSU ID number and press 'Save & Continue'. You will be notified if your ITV request has been approved.

Please Note:

  • If your ITV notice has been denied and you still choose to move, you may be required to pay full fees for the entire academic year as required by the License Agreement.
  • The ITV notice is only required for early cancellation of your license agreement.

If your ITV is approved, please follow the below cleaning guidelines and COVID-19 requirements during your move.

Cleaning Guidelines

  • Remove all personal belongings from your room prior to your checkout time. Please Note: University Housing is not responsible for any items left behind and will not ship/store any personal belongings.
  • Remove posters, wall hangings, decals, etc. as well as any hanging material (3M Command hooks, tape, hooks, etc. from walls and windows).
  • Move all furniture is back to the original configuration and ensure it is in working order.
  • Clean your room/apartment thoroughly.
  • Clean your refrigerator and dispose of all trash, recycling, and compost to designated areas.
  • Close and lock all doors and windows.  Close your blinds.
  • Leave the thermostat at 65 degrees before leaving your apartment.

Please Note: Charges may be assessed based on type and extent of damage found in your unit.

COVID-19 Requirements During Move-out

For health and safety purposes, all residents are expected to follow the COVID-19 protocols set in place by University Housing during the move-out process:

  • Wear a face covering at all times.
  • Maintain at least six feet of distance from others.
  • No more than two guests are permitted to assist residents with their move.

Checkout Process

On your last day of residency, go to the front desk of your building/community and fill out an Express Checkout Form. Once you have finished moving out and securing your unit, turn your completed Express Checkout form to the front desk of your building/community and turn in all of your keys (including mailbox keys) and your parking pass (if applicable).

Please Note:

  • Failure to properly check out and turn in your keys will result in an improper check-out fee and a key replacement fee will be assessed to your account.
  • Failure to return the pass will result in $100.00 charge. Parking charges will be pro-rated once the parking permit is received by the Student Housing Office.

Upon move out, please be sure to update your address on your profile in SF State Gateway. Please note that Resident Services will not forward mail to your new address, so it’s important that you also contact your vendors to change your address and request mail forwarding from the United States Postal Service.

After updating your address on the Gateway, be sure to check your account for any outstanding housing fees. All students will be responsible for any damages or excessive cleaning needed for their room or apartment as well as any damaged or missing furniture, or missing keys.


Prior to leaving, work with your roommate(s) to ensure the following:

  • Clean your refrigerator and dispose of all perishable items. Conserve energy by adjusting the thermostat on your refrigerator to a higher setting. 38°F for your refrigerator and and 5°F for the freezer.
  • Dispose of all trash, recycling, and compost to designated areas.
  • Leave the thermostat at 65 degrees before leaving your apartment.
  • Turn off your stove/stovetop/oven.
  • Unplug or turn off any items not in use. Turn off lights.
  • Close and lock all doors and windows.  Close your blinds.

If you are currently in an apartment with more than one bedroom, it is likely that you will receive a new apartment mate for the spring 2021 semester if your apartment has a vacant unassigned bedroom or if your current apartment mate(s) decided to leave. To ensure that the transition into their new home is welcoming, please maintain cleanliness in all common areas in your apartment and remove any belongings that may have been stored in areas other than your current bedroom and the common areas.

With the ongoing pandemic, we understand that you may have concerns about receiving a new apartment mate. Please rest assured that the Student Housing Office will do everything possible to manage the spring 2021 housing assignments so that there is minimal disruption to your apartment’s established social bubble. In addition, all necessary safety precautions will be taken during move-in and all new residents will be well informed of all University Housing COVID-19 protocols.