Getting Settled Guide

MEET YOUR COMMUNITY SUPPORT TEAM

Each community has 1-2 live-in student leaders, Resident Assistants (RA), who can assist you in connecting with other students, becoming more familiar with campus, managing conflicts, and helping you get through challenges throughout the semester. Your RA is one of the most important and valuable relationships you'll establish during your college journey. They will connect with you shortly after move-in.
 
Each community is also staffed with a team of professionals, such as Area Coordinators, who support our residents during their stay. You can connect with the ResLife professional team via the front desk of your community.

WHAT TO DO IF YOU...

>>GET LOCKED OUT OR LOSE YOUR KEY

LOCKOUTS | Check out a temporary key from your community front desk for up to 30 minutes. An automatic lock change may be initiated (for a fee) if you do not return the key within this time frame. Visit housing.sfsu.
edu/lockouts for full details.

LOST KEYS | Request a lock change at your community front desk.
APPLICABLE FEES | Lock change fee $50 | Additional key $5

>>HAVE A FACILITIES RELATED ISSUE

Initiate a service request if you have a maintenance or pest control issue.

ROUTINE SERVICE REQUESTS

MSQ 

ONLINE | acc.emaint.com/ManzanitaSquare
EMAIL | ManzanitaSquare@AmericanCampus.com

ALL OTHER HOUSING

ONLINE | sfsu.metabim.com
EMAIL | facilities@sfsu.edu
PHONE | (415) 405-0579

AFTER HOURS OR EMERGENCY SERVICE REQUESTS

For life safety or property damage emergencies, contact the University Police at (415) 338-7200. All other after hours or emergencies, contact the RA on duty.

>>WANT TO CHANGE YOUR MEAL PLAN

A change of meal plan can be requested once a semester according to the following deadlines. Visit housing.sfsu.edu/change-or-cancel-meal-plan for details.

FALL 2021 SEMESTER | August 30, 2021
SPRING 2022 SEMESTER | February 7, 2022

MWH, TCS, TJS, VCS & UPN (furnished units at 1 -197and 225-235 Buckingham)

Network | Apogee
How to Connect | Visit myresnet.com and register your account using your SF State ID.
Support | (888) 478-8864

UPS & UPN (furnished units at 200-399 Buckingham & 400-460 Winston)

Network | Resnet
How to Connect | Residents will be sent a password and voucher code to their SF State email address at check-in. For information about voucher codes, visit its.sfsu.edu/service/oncampusresidentwifi.
Support | (415) 338-1420 or complete a Technology Service Request form at its.sfsu.edu/help.

MSQ

Network | MyCampusNet (2G or 5G)
How to Connect | Log in with your MyCampusNet account or use the default password/key: internet. Full details on how to connect can be viewed hereDownload Acrobat Reader to view PDF files.
Support | (833) 548-4746 or support@MyCampusNet.com
All residents will need to verify their occupancy and provide proof of health insurance after Move-in*. To do so, log into the Housing Portal and click on the Housing Forms link during the following time frames:
 
Occupancy Verification | Aug. 16 - Sept. 17
Health Insurance | Aug. 23 - Sept. 24
 
*A hold will be placed on your university account if these forms are not submitted by the deadline.