Move-in FAQs

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All students are required to move-in during their scheduled move-in appointment day/time only. If you arrive earlier than your scheduled time, you will be required to wait until your scheduled time slot. If you arrive later than your scheduled time, you may need to wait until move-in staff can accommodate you. Wait time could range from 6-8 hours. 

Full service move-in assistance will be provided by University & Student Services (USS) to all students moving in on Sunday, August 18th and Monday, August 19th from 9 am—6 pm.  Move-in on Tuesday, August 20th will be unassisted; however, moving bins will be available to check out near the unloading areas.

Please see the 'Directions, Maps, & Parking' page for more information. Parking in the Stonestown Galleria Mall is prohibited and all vehicles will be towed.

No. There is not have enough space on campus to accommodate storage containers.  Please do not have your belongings arrive before you do.

Move-in Day Office Hours:
9am-6pm

Regular Office Hours:
9am-5pm Monday through Friday

Housing requires that students have their San Francisco State ID card (OneCard) at the time of check-in to expedite the process. If you do not have your ID card on your assigned move-in day you can pick it up from the OneCard office or provide any form of government issued identification card when checking in.  

OneCard Office | Student Services Bldg. (SSB), 1st Floor 
Move-in Day Hours | August 18: 12 pm—3 pm , August 19/20: 9 am—3 pm

More information about SF State ID cards can be found at the OneCard website.

Meal plans included in the License Agreement will be automatically activated when you check in with your San Francisco State ID card at your scheduled move-in time. Students who are approved to move-in after hours or don’t yet have their SF State ID can give their name to the front desk at City Eats to have their meal applied to their account. View the Move-in Guide for dining options on Move-in Day. 

All mail should be addressed to the resident's legal name and include the last 5 digits of their San Francisco State ID #.

Mary Ward Hall
800 Font Boulevard
San Francisco, CA 94132

Mary Park Hall
800 Font Boulevard
San Francisco, CA 94132

Towers at Centennial Square Jr. Suites
798 Font Boulevard
San Francisco, CA 94132

Towers at Centennial Square Apartments
796 Font Boulevard
San Francisco, CA 94132

Village at Centennial Square
750 Font Boulevard
San Francisco, CA 94132

University Park North and South
Use address given in room assignment. All addresses will be in San Francisco, CA 94132

Internet and cable TV is provided by either Apogee or by Information Technology Services (via Comcast), depending on which building you live in. Detailed connection directions will be emailed to your SFSU email account upon check-in.

General Campus IT Support
Phone: (415) 338-1420
Email:   service@sfsu.edu
Hours:   M—F, 8 am—5 pm

Apogee support
Phone: (888) 478-8864
Email:   support@myresnet.com
Hours:   24/7

Proceed to the Community Front Desk of your assigned building to request a temporary key. Proper ID will be required to confirm identification and occupancy.

Please note:

  • Temporary keys are loaned out for no more than 72 hours. If the temporary key is not returned within this timeframe, an automatic lock change may be initiated for security purposes and a $50 fee will be charged to the resident's account.
  • If the lock change is initiated, locks/keys to the resident's room and mailbox will be changed and all residents (where applicable) will be notified to pick up keys at the Resident Services Community Desk.  
  • Residents are allowed ONE courtesy lockout per semester. Any subsequent lockouts will be deemed excessive and for safety reasons, may warrent a lock change at a cost of $50/lock change. Excessive lockouts may also require residents to verify possession of room keys and/or a meeting with the Area Coordinator for Resident Services.

For maintenance/housekeeping issues contact:

Facilities Service Center

Phone: (415) 338-1568
Online service request form: https://sfsu.metabim.com/

Room Change Requests

  • Room changes are not available for the first two weeks after move-in.
  • Room changes will be allowed if deemed appropriate AND space is available.
  • To request a room change, go to the housing portal to complete a room change request form.

Driver Asking For Parking Information on Move-in Day